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Customer Service Advisor – Call Centre

Job Reference: NTO120583w

Employer/Agency Name: eRecruit Solutions Ltd.

Location: West Yorkshire

Job Sector: Accountancy, Banking, Finance; Utilities, Oil, Gas, Energy

Salary/Package: £15k-£16k

Date Posted: 08/11/2017

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Customer Service Advisors are sought to join this global organisation at their call centre in Crossflatts, Bingley. They are located a short walk from Crossflatts train station and also have free parking available.

The company is a leader in financial services administration and provides services in over 20 countries to more than 16,000 clients and their 125 million customers!

They are now seeking for excellent communicators, ideally experienced in customer services, to join their Collections team.

Title: Customer Service Advisor – Call Centre
Salary: £15k - £16k plus performance related bonus
Location: Crossflatts, Bingley
Hours: 35 hour week (rota basis, various shifts available)

The Customer Service Advisor will be responsible for the following:
• Handling calls in a call centre environment
• Providing every customer with an exceptional customer experience
• Building a rapport with the customer, using effective questioning techniques to
learn about the them and their needs
• Providing clear and concise information, whilst adhering to regulatory frameworks

This company really believes in looking after their staff. As a Customer Service Advisor, you will benefit from the following:
• Competitive basic salary plus performance related bonus
• Stakeholder pension
• Employee share scheme
• 25 days holiday, plus the opportunity to buy days
• Access to a benefit and reward scheme with over 1000 retailers
• The opportunity to gain professional qualifications

In this Customer Service Advisor role, you’ll need to be a real natural on the phone. You’ll be the kind of person who enjoys taking ownership of your work, with the skill and confidence to problem solve.

Please click to apply for the role of Customer Service Advisor in Crossflatts, Bingley!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions actively recruit for the following: Customer Service Representative, Contact Centre Associate, Call Centre Representative, Customer Services Associate, Telesales Executive, Call Centre Associate, Sales and Customer Services Associate in Bingley

Ref: NTO120583w

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