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Vendor/ 3rd Party Relationship Manager

Job Reference: DJHC4251

Employer/Agency Name: Douglas Jackson Limited

Location: Scotland

Job Sector: General Management

Salary/Package: £0k-£55k

Date Posted: 10/11/2017

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Job Reference: DJHC4251

Job Title: Vendor/ 3rd Party Relationship Manager

Location: Central Scotland

Salary: Up to £55k salary + bonus

 

I am looking for a dynamic Vendor/ 3rd Party Relationship Manager for a forward thinking business in the Central Scotland region. Process improvement and customer excellence transformation will be a feature of this role, as well as maximising the 3rd party relationship for all involved.

 

If you are looking for the next step in your career, and enjoy influencing people for great commercial and customer outcomes, then this role could be for you!

 

Some of the responsibilities will include:

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Manage and oversee the service teams, putting together strategic plans for all Client activity

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Ensuring the needs of the Client are met, in line with Service Level Agreements (SLA) and KPI’s

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Develop the relationship with the Client, exploring new ways of working for mutual benefit

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Process improvement ensuring that processes and procedures are appropriately controlled, monitored and documented and operated within the confines of the contractual requirements

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To support and develop the team with regular feedback on performance

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Act as an escalation point where service has not met client expectations

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Formulate medium and long term strategic plans for the department together with the Senior Manager

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Attend monthly service review meetings with the team, discussing successes, challenges and initiatives in order to enhance the Customer experience

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Planning and implementation of change

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Ensure continuous improvement of the Customer Experience

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Deputise for the Senior Management and provide support as appropriate

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Carry out any other duties whenever reasonably instructed

This role requires significant 3rd party management experience. You must therefore be a great influencer at all levels, and be used to achieving exceptional results through others.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

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