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IT Support Engineer

Job Reference: LD827/46

Employer/Agency Name: Redline Group Ltd

Location: --Denbighshire

Job Sector: IT

Salary/Package: £28k-£32k

Date Posted: 07/12/2017

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A multi-national company with a site in North Wales are looking for a 2nd Line IT Support Engineer - Windows to join their support team. They design network infrastructure solutions that are used globally and they employ circa 25,000 people worldwide.

The 2nd Line IT Support Engineer - Windows will be providing support to 500+ users often over multiple sites. You will be participating in the design, implementation, optimisation, daily operations, and ongoing maintenance of computing infrastructure residing in the region.

Key responsibilities of the 2nd Line IT Support Engineer - Windows job:
• Respond to client requests by diagnosing and resolving reported system issues. Troubleshoot more complex problems escalated by Helpdesk or IT Site support Technicians - technical support may involve providing on-site and/or remote support.
• Respond to requests for new or enhanced IT Functionality as business requirements change. Providing IT support to regional business initiatives such as site moves or expansions.
• Design, Implement and operate computing infrastructure running in the region. This includes storage, operating systems, data backup, servers, WAN, LAN, PBX and other related IT technology throughout the region.
• Research new technologies, recommending where and how it may improve existing processes or enhance productivity.
• Support global IT initiatives and project implementations.

Key skills /experience required for the 2nd Line IT Support Engineer - Windows job:
• Experience of site support in an IT infrastructure role
• Excellent analytical and troubleshooting skills
• Up to date knowledge of information technology systems, networking concepts
• Troubleshooting MS office issues, PC issues, Network issues, Hardware issues
• Proven ability to manage multiple initiatives/projects
• It would be beneficial if you have experience of supporting a Manufacturing site
• A diploma in IT would be ideal for this role

This is a great chance for a 2nd Line IT Support Engineer - Windows to join a globally recognised business that offer future career progression opportunities.

To apply for the 2nd Line IT Support Engineer - Windows job please send your CV to LDeal@redlinegroup.Com or call Laura on 01582 878832 with any questions.

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