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Continuous Improvement Lead

Job Reference: DJAD1044

Employer/Agency Name: Douglas Jackson Limited

Location: Chester

Job Sector: General Management

Salary/Package: £0k-£70k

Date Posted: 27/03/2018

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Ref: DJAD1044

Role: Continuous Improvement Lead

Location: Chester with some travel to the Midlands

Salary: Up to £70k package and other benefits


A leading brand in the FMCG sector is looking for a Continuous Improvement Lead to join their Continuous Improvement team to help the company achieve their mission of always striving to do better for the customer. 

Duties will include:

Dealing with a number of different stakeholders, delivering a continuous improvement culture through the application of CI principles, leadership and management of projects and process owners

You will lead and develop a team of CI experts with associated line management responsibilities, to deliver on key objectives, CSAT/NPS, customer effort, efficiency/productivity, cost reduction, employee engagement and colleague capability

You will design and deliver Lean Six Sigma training to build capability at all levels of the business

Translating Executive Team requirements through scoping, shaping and resourcing CI programmes

Delivering Lean Six Sigma projects that underpin the strategic direction of the business

Project managing a portfolio of Lean Six Sigma projects through to successful completion on time and within budget


The successful candidate will be:

Six Sigma Black Belt or qualified with at least 5 years’ experience working in LEAN environment

Contact centre experience is beneficial, but not essential

You will have demonstrable experience of successful improvement project delivery from initial shaping through to embedding change

Experience in facilitating, and excellent communication skills at all levels

You will have experience of leading and developing cross-functional teams who can deliver improvement to varied stakeholders across our business

A thorough understanding of quantitative and qualitative methods – Visio & Minitab preferred

A knowledge of IT applications to include enhancement of process performance, customer service / journey and workforce planning systems, plus the ability to create, develop and apply simulation models


To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. 

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. 

Douglas Jackson are working as an Employment Agency in respect of this vacancy. 

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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