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Head of Conduct and Risk

Job Reference: MK / 16434550

Employer/Agency Name: PSD Manchester

Location: Preston, Lancashire

Job Sector: Accountancy, Banking, Finance

Salary/Package: £60k+

Date Posted: 04/04/2018

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• Take Expert knowledge of compliance and regulatory requirements across the FCA Handbook, industry compliance and legislation, specifically regarding Consumer Credit
• Advise the Board of Directors of risk and issues, and provide clear and timely guidance on the impact on new regulations and PROCESS changes
• Regulatory surveillance to assess the impact of key regulatory changes coming from the FCA, FOS, LSB & OFCOM and how the changes will impact on the business
• Oversee and maintain the compliance framework and ensure processes are fair, controlled and compliant
• Build, embed and manage a robust, fit for purpose governance oversight structure
• Promote a culture of proactive compliance in line with the business strategy
• Manage the relationship with the FCA and other regulators, facilitating visits and dealing with requests for information
• Act as first point of contact for internal and external compliance and audit matters
• Oversee internal and external audits, and identify priority areas to ensure the business is compliant and operating in a safe environment
• Ensure systematic reviews take place to include gap analysis, identifying areas of improvement and implementing remedial solutions
• Build relationships with leaders across the business to identify areas for improvement
• Diligent quality control of the team’s monitoring plans on an ongoing basis by reviewing, approving and communicating the plans as they are developed
• Create and maintain all corporate policies
• Liaise as necessary with counterparts within the group structure


My client is a market-leading collections and recoveries firm, with a strong reputation and a broad client base which includes most of the UK’s leading financial services firms.

• Proven Compliance Management experience within Financial Services
• Strong communicator with the ability to influence, lead and inspire
• In-depth knowledge of regulatory areas applicable to the business
• Experience of the FCA Handbook and in-depth knowledge of regulated business
• General knowledge of the financial services industry and how it operates i.e. products, institutions, which areas are regulated etc
• Thorough and comprehensive knowledge of the UK and regulatory environment surrounding collections, recoveries and customer contact environments
• External Company Ambassador – attending meetings with clients, regulatory bodies and other businesses relevant to the role
• Genuine passion for continuous improvement through building positive relationships with regulators and researching the compliance landscape
• The ability to multi task, prioritise and deliver to deadlines in a pressurised environment
• Experienced in the management of an ISO driven Compliance and Audit department

Offer: Up to £60,000 plus attractive benefits and progression prospects

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