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1st Line Support

Job Reference: 13023/001

Employer/Agency Name: Reflex Computer Recruitment Limited

Location: Greater Manchester, --Salford

Job Sector: IT

Salary/Package: £19k

Date Posted: 16/04/2018

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1st Line Support Engineer – Tier 1 Service Desk Engineer – Tier 1 - IT Support Engineer - Service Desk Engineer – Service Desk - Support Technician – Helpdesk – Tier 1 Technician - Technical Support – Windows Server - Active Directory - Exchange – Virtualisation – Hyper-V - Swinton – Greater Manchester - £19,000 pa plus Company Benefits!



Our client who specialises in providing IT Support for the Education Sector is currently seeking a Tier 1 Service Desk Engineer to join their expanding and well-established central team based in Swinton, Greater Manchester.



I am currently seeking an IT Support Engineer - Tier 1 Service Desk Engineer staff to join my client’s central team based in Swinton.



Responsibilities:

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Duties will include owning incidents through to resolution, user support, user administration, customer liaison and site visits for technical cover work
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1st Line Support Engineer will resolve service calls as directed by the Service Desk
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Provide technical assistance and report service issues in accordance with the Service Desk policies
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Assist with project work as directed by the Technical Operations department

Skills:

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IT Support Technician with experience in Windows Desktop 7 and 10
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Active Directory, DNS and DHCP
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Exchange 2010 / 2013 / 2016
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Virtualisation Technologies – VMware ESXi / Hyper-V
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Excellent communication skills, both verbal and written

Desirable:

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Experience of supporting education environments / MSP is advantageous
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Own transport and driving licence
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Tier 1 Service Desk Engineer with MAC OS / IOS experience is advantageous
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Windows Server 2008 and 2012/R2 and 216

If you do hold a current DBS/CRB Check then this would be advantageous along with experience working within an educational environment.



Tier 1 Service Desk Engineer – Support Technician based in Swinton, Greater Manchester with a starting salary of £19,000pa + Company Benefits and Excellent Career Potential!

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