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1st Line Support

Job Reference: 13023/001

Employer/Agency Name: Reflex Computer Recruitment Limited

Location: Greater Manchester, --Salford

Job Sector: IT

Salary/Package: £19k

Date Posted: 16/04/2018

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1st Line Support Engineer – Tier 1 Service Desk Engineer – Tier 1 - IT Support Engineer - Service Desk Engineer – Service Desk - Support Technician – Helpdesk – Tier 1 Technician - Technical Support – Windows Server - Active Directory - Exchange – Virtualisation – Hyper-V - Swinton – Greater Manchester - £19,000 pa plus Company Benefits!

Our client who specialises in providing IT Support for the Education Sector is currently seeking a Tier 1 Service Desk Engineer to join their expanding and well-established central team based in Swinton, Greater Manchester.

I am currently seeking an IT Support Engineer - Tier 1 Service Desk Engineer staff to join my client’s central team based in Swinton.



Duties will include owning incidents through to resolution, user support, user administration, customer liaison and site visits for technical cover work

1st Line Support Engineer will resolve service calls as directed by the Service Desk

Provide technical assistance and report service issues in accordance with the Service Desk policies

Assist with project work as directed by the Technical Operations department



IT Support Technician with experience in Windows Desktop 7 and 10

Active Directory, DNS and DHCP

Exchange 2010 / 2013 / 2016

Virtualisation Technologies – VMware ESXi / Hyper-V

Excellent communication skills, both verbal and written



Experience of supporting education environments / MSP is advantageous

Own transport and driving licence

Tier 1 Service Desk Engineer with MAC OS / IOS experience is advantageous

Windows Server 2008 and 2012/R2 and 216

If you do hold a current DBS/CRB Check then this would be advantageous along with experience working within an educational environment.

Tier 1 Service Desk Engineer – Support Technician based in Swinton, Greater Manchester with a starting salary of £19,000pa + Company Benefits and Excellent Career Potential!

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