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Tier 3 Service Desk Engineer

Job Reference: 13022/002

Employer/Agency Name: Reflex Computer Recruitment Limited

Location: --Manchester, --Salford

Job Sector: IT

Salary/Package: £24k-£26k

Date Posted: 08/05/2018

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Tier 3 Service Desk Engineer - Escalations Engineer - Senior Support Engineer – Manchester - I am looking for a meticulous Support Engineer to be an Escalations point within the Service Desk - if you have excellent customer facing skills and happy to get involved in project work and go on site from time to time then this could be the role for you.

Key skills:


Windows Server 2008 and 2012/R2, and 2016

Virtualisation technologies – VMWare \ Hyper-V \ XenServer

Exchange 2010, 2013, 2016

Office 365 administration – cloud \ hybrid solutions

Google G Suite administration

GPO creation and maintenance

Active Directory, DNS and DHCP


Veeam experience would be beneficial

You will be comfortable owning incidents through to resolution, mentoring junior staff members and site visits for implementation or technical cover.

The main responsibility of this role is to provide an escalation point in a Tier 3 domain within the Microsoft operating & application arena along with essential general system administration tasks. The role is based on resolving technical support tickets as part of a team on a busy Service Desk. The role is focused upon day to day delivery of technical support which needs to be completed in an effective manner with attention to detail and accuracy. The nature of the business requires a high level of technical knowledge, flexibility, common sense and initiative.

If this role is of interest to you please APPLY NOW for a swift response!

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